It’s fun to claim a promotion every now and then, even if you know there are conditions attached. Bonus terms and conditions often state that a casino can refuse to offer a reward. But is that actually allowed? Can non GamStop casinos exclude their players from bonuses?
When Are You Excluded From a Promotion?
Players regularly complain about non GamStop casinos excluding them from bonuses. A ban causes a lot of frustration for players who want to participate in a promotion. If you’re banned, you can still play at the casino, but you cannot participate in special promotions, as noted in the casino reviews not listed on GamStop via thegamepoint.io.
Is that allowed? Yes, it is. An online casino can decide for itself who receives a promotion and who doesn’t. However, it’s important that this is stated in the casino’s terms and conditions. For example, players may only be allowed to claim a certain number of offers per month. Or they may only be able to claim promotions for 50% of their deposits. If you go over the limit, you’ll be blocked. You can avoid this by depositing at a 5-euro deposit casino without GamStop.
Want more benefits than the terms and conditions allow? Then you’ll need to find another reliable online casino.
Can an Online Casino Exclude Players From Casino Bonuses?
Online casinos don’t like it when players use special offers too frequently. They’ve even coined a term for this: bonus abusers. The reason is simple—bonuses cost casinos money.
The slots you play at an online casino aren’t owned by the casino itself. They’re developed by providers like NetEnt, Microgaming, Pragmatic Play, or Play’n GO, and they run on the providers’ servers. To offer these games, the casino pays a commission that varies per slot.
So, while the promotion is free for the player, it’s not free for the casino. This means the casino could lose money if a player uses too many rewards. That’s why many promotions come with strict terms and conditions—to prevent losses.
Why do non GamStop casinos offer promotions at all? The goal is that you continue playing afterward—without free credit. When you play normally, the casino makes money through the house edge, which usually ranges from 0.5% to 5%.
Bonus Abusers
Some players always use a promotion when playing. As explained above, casinos don’t appreciate this because they want to make a profit. That’s why some casinos label these players as “bonus abusers.” It’s a harsh term, but it doesn’t mean the player is a scammer.
Some players have no malicious intent but simply take advantage of attractive offers. These players can also be blocked.
What Is the Difference Between Bonus Users and Bonus Abusers?
Many players prefer to play when they can claim a promotion. This isn’t surprising—free play money or free spins make gambling more appealing. However, players must be careful. There’s a fine line between properly using promotions and abusing them.
Casinos clearly outline in their terms and conditions when they consider someone a bonus abuser. Make sure you know these rules. A casino can refuse you offers or withhold winnings if they suspect abuse. In the worst case, your account may be blocked.
For example, the Gambiva terms and conditions state:
• 7.19 At Gambiva Casino, it is prohibited to abuse the available offers (customer promotion ratio (deposits:promotion) exceeds 30%). If such cases come to light, the casino reserves the right to confiscate all winnings earned as a result of abusing the offers and disable the ability to use them for that account in the future.
In other words, you may not claim rewards worth more than 30% of your deposits. If you do, any winnings from those rewards will be removed, and your account will be blocked from future promotions.
Also keep in mind additional rules—for example, you may not use a VPN, and you may not open multiple accounts at Gambiva.
So, Can a Casino Exclude Players From Casino Bonuses?
Yes, a casino can exclude players from casino bonuses. Online casinos are not obligated to offer promotions. They have full discretion over who receives a reward. These rules can be found in the terms and conditions.
However, casinos must follow certain laws. They may not refuse free play credit based on gender, race, or sexual orientation. They may refuse promotions based on your country of residence or age.
If you’re blocked from a promotion and don’t know why, contact the casino’s helpdesk. Non GamStop casinos can choose who receives bonuses, but the rules must be transparent.
If you’ve accidentally claimed too many promotions, you can start fresh at a new non GamStop casino. Read the terms and conditions carefully so you know exactly what to expect.